CrystalCare AI Support Agent
Summary
Developed a RAG-based AI customer support system using Pinecone and n8n for consistent automated response handling.
About
Highly accomplished AI Workflow Engineer and Automation Specialist with a strong Mechanical Engineering foundation, adept at designing and optimizing AI-powered solutions using LLMs, APIs, and no-code platforms. Proven expertise in prompt engineering and multi-step AI pipelines, having developed intelligent systems that reduced transaction processing time by 98% (from 4 minutes to 5 seconds) and reclaimed 15+ staff hours weekly, delivering significant operational ROI. Combines structured problem-solving with practical AI implementation to build scalable automation systems for critical business functions including operations, customer support, and data processing.
Work
Freelance/Consultant
|AI Automation & Workflow Engineer
Abuja, FCT, Nigeria
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Summary
Designed and deployed advanced AI-powered automation systems, optimizing workflows and integrating cutting-edge technologies to drive significant operational efficiency and client productivity.
Highlights
Engineered a vision-based transaction processing workflow, reducing manual bookkeeping time by 98% (from 4 minutes to 5 seconds) and enhancing operational efficiency.
Designed and deployed robust AI-powered automation systems, integrating OpenAI APIs, n8n, and webhooks to streamline operations, customer support, and content processing.
Developed RAG-powered AI support agents using Pinecone and OpenAI, improving knowledge retrieval and lead qualification processes for clients.
Optimized automation pipelines for diverse clients, reclaiming over 15 staff hours weekly and achieving documented productivity improvements through strategic API integrations.
Enhanced workflow reliability by implementing structured prompt frameworks, preprocessing logic, and validation systems, ensuring consistent and accurate AI output.
Crystal Klair
|Operations & Brand Systems Specialist
Lagos, Lagos, Nigeria
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Summary
Specialized in identifying operational inefficiencies and implementing automated support processes to enhance brand systems, communication, and customer service.
Highlights
Identified critical workflow bottlenecks and designed automated support processes, significantly improving response handling efficiency.
Standardized internal operational systems and product handoff workflows, reducing communication delays and enhancing cross-functional collaboration.
Supported process optimization initiatives across customer service and business communication systems, leading to improved operational effectiveness.
Recognized as 'Staff of the Year' for exceptional contributions to operational efficiency and system improvements.
NNPC Limited & AFEME Workshop
|Mechanical Engineering Intern
Abuja, FCT, Nigeria
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Summary
Gained foundational experience in systems diagnostics and troubleshooting, contributing to the maintenance and reliability of critical mechanical systems in high-demand industrial environments.
Highlights
Applied rigorous systems diagnostics and structured troubleshooting to ensure high reliability of mechanical systems in demanding operational environments.
Assisted in maintaining critical mechanical systems, contributing to sustained high operational uptime and minimizing downtime.
Developed foundational systems-thinking and problem-solving skills, which were instrumental in later AI workflow optimization initiatives.
Volunteer
NYSC
|President, Financial Inclusion CDS
Abuja, FCT, Nigeria
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Summary
Led a large cross-functional team to organize and execute technology sensitization programs, fostering financial inclusion and community engagement.
Highlights
Led a cross-functional team of over 50 members in organizing technology sensitization programs, reaching more than 1,500 participants.
Managed complex team collaboration and resource coordination, ensuring successful execution of large-scale community initiatives.
Education
European Business Institute
Frankfurt, Hesse, Germany
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Graduate Certificate
Mechatronics & Robotics
Joseph Sarwuan Tarka University
Makurdi, Benue, Nigeria
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Bachelor of Engineering (B.Eng.)
Mechanical Engineering
Languages
English
Certificates
No-Code / Low-Code AI Automation
Issued By
Loubby AI & DivVerse Labs
UI/UX Design Certificate
Issued By
3MTT Nigeria
Forward Program (Business Operations)
Issued By
McKinsey & Company
Generative AI Career Essentials
Issued By
Microsoft Learn & LinkedIn Learning
Skills
AI Workflow Engineering
LLM Workflow Design, Prompt Engineering, Multi-Step AI Pipelines, AI Agent Orchestration, Output Optimization, RAG, AI Reliability.
Automation & Integrations
n8n (Advanced), Make.com, Zapier, REST APIs, Webhooks, API Integrations, Workflow Automation, Process Orchestration.
Data & Systems Operations
Data Structuring, Preprocessing, Workflow Validation, Airtable, Notion, Google Sheets Automation, Process Mapping, Troubleshooting.
Business & Communication
AI Outreach Systems, Email Automation, Lead Enrichment, CRM Automation, HubSpot, Zoho, Google Workspace.
Projects
Intelligent Email Workflow System
Summary
Built an AI-assisted email classification system using Gmail APIs.
AI Transaction Accountant
Summary
Built an AI-powered bookkeeping automation system using n8n, Telegram, and OpenAI Vision.